I've been trying to work out why Mercedes can't put Apple Carplay into the GLC, Mercedes customer services are dreadful, read from scripts and do not listen to their customers. The workshop engineers have their arms tied behind their corporate backs.
What I have found out so far:
Sales and Workshop staff were told by Headoffice that the GLC would have Apple Carplay and that's why subsequently we as customers were promised Apple Carplay during purchasing of the car.
- The same staff were then told at a later date that the car could not support Apple CarPlay.
The technical reason I believe, is this:
Mercedes have implemented a version of Bluetooth that can only support upto 2 MB/s, even though over phones 4G connection is between 18 and 33 MB/s depending on which phone network you use.
- I can't confirm the Bluetooth speed as the iPhone/Andriod connections do not reveal the Bluetooth version, but I was told the speed by the senior workshop manager I deal with. Personally I think it is actually slower than this, probably Bluetooth version 2 which is only supports upto 2 mbit/s.
At this very low bandwidth, the data cannot be transmitted from the phone to the car quick enough... This is why the internet connection, internet browser, online apps are very slow and unusable in the car.
I must say I'm disgusted with Mercedes, as I bought the more expensive Command Audio system which comes with the large screen, specifically for Apple CarPlay!!
I would be interested in other peoples views?
this only has a bandwidth of 2mb/s