:-) . I must admit for about 3 seconds I was really impressed that diagnostic info was winging its way to a technician just as you described. Thoughts like; "Wow this is great, someone is going to look at the info, send an updated software patch to the car, as I'm driving along" were spinning around my head. "I'm not going to need to go to the dealer, give up my car for a day, use a smelly old courtesy car, just so they can do a software update"
However, fast forward another 5 seconds; "Good afternoon Mercedes Customer Services, how can I help". Oh, then I remembered I had issue getting my car delivered and Mercedes didn't know where it was and it was MBCS who I dealt with, then their answer tended to be; "We don't know" and I would say, "But you ARE Mercedes Benz"
Now, I'm not Merc-bashing, I love the car, but when I had a light on my dash (the diesel plug coil light thingy) in my last car (Audi) I rang "Audi Assist" and they came to my house, replaced a part, reset the light and left all in about 60 minutes. Mind you I only rang Audi assist coz the dealer couldn't fit me in from 3 weeks! OMG, thinking about it, Audi dealers were no better.
I think the car should be able to send Mercedes the info, without me knowing, and the first I know about it is that I get a call from Mercedes Assistance telling me not to worry and they'll meet me at home to fix me car, whilst popping into Costa on the way to buy me a coffee (regular Americano, cold milk)
BTW Mercedes, if you're reading, you can have that idea at no charge..
GLC 350d AMG Line, Premium Plus, Polar White, Airmatic, Intelligent Lights, 20" Wheels, Towbar.
Last edited by gb93616; 03-09-2018 at 06:38 AM.