I have a GLC 250d AMG Line P+ which is 11 months old and due it’s first A service in March.
I understand the typical cost is around £360.
I rang MB Leeds to speak to someone in the service departments to question a couple of things and was put through to a centralised service booking centre in Glasgow.
A friend has been told if he has his GLC services done outside a franchised dealership that the warranty will remain valid but his roadside assistance will not regardless of whether genuine parts are used.
If the car is serviced at a VAT registered garage and genuine parts are used and the service is recorded, then the warranty and roadside assistance will remain valid (which is what I thought in the first place, I’ve never heard of a roadside or breakdown becoming invalidated for this reason). It seems that this is not an isolated case as Lons has also raised this question having been told the same thing ��.
Cost of A Service.
Unfortunately I didn’t firstly ask for the standard cost of the A service (but I believe it to be around £360) I asked if MB Leeds would price match a local specialist, German Autocare.
I told them I had been quoted £247 (unfortunately the actual quote from German Autocare was £199 and I’d confused it with something else, Dohhh!)
The lady at the service centre then said that with the discount she was authorised to give the best price would be £299 , but she would check with the Service Manager at Leeds and ring me back.
A short time later she rang back saying the Service Manager at Leeds would price match the £247 price I had mistakenly quoted. I thought this was OK and accepted and made the booking for March. ( I also booked in my sisters GLC exact same car for same date and same price) . When I asked for a courtesy car she stated they are usually £55 which took me back a bit. I informed her I had never been charged this previously and she stated it was built into the service price !!!. So it’s not actually a free courtesy car then is it, says I, to which she sheepishly said I’ll throw that in as well at the discounted price.
Having your car serviced outside of a franchised dealer will not invalidate either your warranty or your roadside recovery provided the garage is VAT registered, genuine MB parts are used, and the service is recorded.
The cost of a service at a franchised dealer is overpriced but there is scope to significantly reduce this by way of price matching from an independent reputable garage. (Or there certainly is in Leeds)
If the cost of a courtesy car is built into the service cost, has anyone had a cheaper price service by not using the courtesy car.
Incidentally I have been told there are two recall notices on my 2018 car, one relating to the diesel management and one relating to the LED light units (not intelligent light option). Strangely my sisters car registered two days after mine but built before mine, only has the diesel recall showing ?
Last edited by Pg220; 01-23-2019 at 08:46 AM.