[nessa314]

Hi,

I am new to this forum. We ordered a GLC 220 with a premium pack, 360 camera and driver assistance package in the first week of August.

We were originally advised of a delivery date of Sept 28. We were out so confirmed we would collect the vehicle on October 7. On the 4th, we were told that there were delays and we would get the vehicle on October 19th.

After chasing again, we have been informed that the vehicle will only be available on December 7th.

I was wondering what our options were at this point.

Thanks,
Newbie Ness

 

[Klass]

Wow... well.. if you could, do you want to cancel ? I'm sure you could call MB head office and get something done about that.

I would be pretty darn frustrated and angry.

 

[CRNCYX]

Agree with the above, cancel if you can.

I will be very surprised if they don't let you cancel since that's a long way to go. If it was a matter of you having to wait a couple weeks, then that would be a different story. Unless they're able to locate a GLC with the spec you're looking for.

Inquire and keep us posted on what they respond to you with.

 

[Toobad]

IMHO, your contract with the supplying Dealer now fails the "reasonableness test" and you have every right to demand that it is set aside and your deposit refunded. If you can hold out until December you can always renegotiate a new contract involving a discount or value-added components like accessories or service plans (BTW, their £400 Supagard paint protection costs them about £30) . It is a test of the willingness of your Stealer to retain the sale although, as your specification is not too heavily customised, he may be optimistic he can place your cancelled order with another customer without eroding his margins. You could always put your spec into a broker's site like CarWow or Orange Wheels and use the best price quoted as further leverage. They will hate losing a sale to their competition.

 

[nessa314]

Hi,

Thanks for getting back so quickly.

They have offered us the use of a courtesy car as we sold ours in preparation for the GLC. The car they have offered is a C220d estate with the premium plus pack on.

They are aware that they won out only because we went to them before we went to the Lexus dealership. While I am mobile, it is incredibly frustrating as we are not paying a small amount of money and are without the vehicle we want.

We wanted beige seats and our sales associate alluded to the fact that they couldn't find one with a light interior and the remainder spec. He did say he would get back yesterday evening, but nothing from him yet.

This is my first premium car and I really do not want to compromise on my spec level (which I thought was pretty basic anyway).

Toobad - good idea regarding the paint protection. DH is away, so we are going to sit down with the salesman a week from today.

I will post if i hear any more updates.

Thanks,
Ness

 

[Floracho]

Hey,

If you have ordered your car in august for delivery now in december I would be thankfull. I've ordered mine in march 2016 and I've got a delivery date on march 2017 !!
I've spoken to several dealers here in Belgium (Europe) and they all say that the waitingtime is about 1 year....

 

[Klass]

Hi,

Thanks for getting back so quickly.

They have offered us the use of a courtesy car as we sold ours in preparation for the GLC. The car they have offered is a C220d estate with the premium plus pack on.

They are aware that they won out only because we went to them before we went to the Lexus dealership. While I am mobile, it is incredibly frustrating as we are not paying a small amount of money and are without the vehicle we want.

We wanted beige seats and our sales associate alluded to the fact that they couldn't find one with a light interior and the remainder spec. He did say he would get back yesterday evening, but nothing from him yet.

This is my first premium car and I really do not want to compromise on my spec level (which I thought was pretty basic anyway).

Toobad - good idea regarding the paint protection. DH is away, so we are going to sit down with the salesman a week from today.

I will post if i hear any more updates.

Thanks,
Ness

Don't settle for anything that isn't your preference or what you wanted. You're spending good money, buying brand spanking new and it's a premium vehicle, get exactly what you want.