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Discussion Starter #1
Hi All,

Wanted to get some feedback from other "Australian GLC" owners.
Purchased a GLC300 about 3months back (Mercedes Mossman), so far i'm a very happy customer.

One of the firs things I picked up was the lack of functionality from the Voice Commands (Hey Mercedes) and was surprised to find that a number of features were disabled compared to other regions (NA/EMEA).
The obvious ones:
  • Internet Access using in car SIM Card (Disabled)
  • Host Spot and Wifi access which relies on Data Enabled SIM Card
  • MBux requiring Internet to respond to commands such as "Hey Mercedes what is the Weather today?"
  • Internet Browser Access
  • Software Updates over the wire

The Mercedes ME app is connected and working, things like "Remote Car Start" etc all work, however there are a number of features that are disabled. Essentially the car has been limited due to restrictions in Australia
which boils down to legislation that restricts features and functionality of cars like Mercedes etc.

Actions Taken
  • Dealership has confirmed these issues (After I purchased the car and raised the issue)
  • Mercedes has also confirmed this after talking to their head office (They are looking to implement these features in 2021)

I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.

Thoughts?
 

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Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
 

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Hope this helps.
Interesting article from contributor on Australian Whirlpool GLC site.

” This is related to the Comand online features no longer working, not sure if this is the same for our GLC with Comand. Some guy pay $2,500 for the Comand online features, after 2yrs it's no longer working, and Mercedes customer cares treat their customer like idiot, by using their delay tactics of ignoring them long enough and give them every excuses they can, until they go away. Which is how I feel about Mercedes.

https://autoexpert.com.au/posts/the-...p-in-australia

I must admit, MB AU have been less proactive in passing on info or assistance compared to what I have seen from MB UK and MB USA.
Issues such as steering knuckle replacement, individuals are forced to battle their own case and noW Dieselgate where it appears Dealers are slipping a software patch without explanation and no recall or support documents of impact or extended warranty, like UK are doing.
Such a shame local management lets down a valued Badge with a Corporate attitude which alienated customers, and in the long term lost customers who take their loyalty to other Manuf’s.
 

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Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
The hotspot doesn't seem to be available in Aus. Tbh I'm not sure when/why I'd ever use it but it doesn't work. Weirdly, if you turn off the internal car wifi you lose internet from the Mercedes Me features (that don't use the car wifi).

The SOS not available I've seen on mine and is normally related to poor phone reception (for the SIM in the car).
 

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Discussion Starter #5
Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
Hi All,

Wanted to get some feedback from other "Australian GLC" owners.
Purchased a GLC300 about 3months back (Mercedes Mossman), so far i'm a very happy customer.

One of the firs things I picked up was the lack of functionality from the Voice Commands (Hey Mercedes) and was surprised to find that a number of features were disabled compared to other regions (NA/EMEA).
The obvious ones:
  • Internet Access using in car SIM Card (Disabled)
  • Host Spot and Wifi access which relies on Data Enabled SIM Card
  • MBux requiring Internet to respond to commands such as "Hey Mercedes what is the Weather today?"
  • Internet Browser Access
  • Software Updates over the wire
The Mercedes ME app is connected and working, things like "Remote Car Start" etc all work, however there are a number of features that are disabled. Essentially the car has been limited due to restrictions in Australia
which boils down to legislation that restricts features and functionality of cars like Mercedes etc.

Actions Taken
  • Dealership has confirmed these issues (After I purchased the car and raised the issue)
  • Mercedes has also confirmed this after talking to their head office (They are looking to implement these features in 2021)
I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.

Thoughts?
Yip no work around apparently its a legislation thing. No date to when that will happen :-(
 
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