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Discussion Starter · #1 ·
Hi All,

Wanted to get some feedback from other "Australian GLC" owners.
Purchased a GLC300 about 3months back (Mercedes Mossman), so far i'm a very happy customer.

One of the firs things I picked up was the lack of functionality from the Voice Commands (Hey Mercedes) and was surprised to find that a number of features were disabled compared to other regions (NA/EMEA).
The obvious ones:
  • Internet Access using in car SIM Card (Disabled)
  • Host Spot and Wifi access which relies on Data Enabled SIM Card
  • MBux requiring Internet to respond to commands such as "Hey Mercedes what is the Weather today?"
  • Internet Browser Access
  • Software Updates over the wire

The Mercedes ME app is connected and working, things like "Remote Car Start" etc all work, however there are a number of features that are disabled. Essentially the car has been limited due to restrictions in Australia
which boils down to legislation that restricts features and functionality of cars like Mercedes etc.

Actions Taken
  • Dealership has confirmed these issues (After I purchased the car and raised the issue)
  • Mercedes has also confirmed this after talking to their head office (They are looking to implement these features in 2021)

I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.

Thoughts?
 

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Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
 

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Hope this helps.
Interesting article from contributor on Australian Whirlpool GLC site.

” This is related to the Comand online features no longer working, not sure if this is the same for our GLC with Comand. Some guy pay $2,500 for the Comand online features, after 2yrs it's no longer working, and Mercedes customer cares treat their customer like idiot, by using their delay tactics of ignoring them long enough and give them every excuses they can, until they go away. Which is how I feel about Mercedes.

https://autoexpert.com.au/posts/the-...p-in-australia

I must admit, MB AU have been less proactive in passing on info or assistance compared to what I have seen from MB UK and MB USA.
Issues such as steering knuckle replacement, individuals are forced to battle their own case and noW Dieselgate where it appears Dealers are slipping a software patch without explanation and no recall or support documents of impact or extended warranty, like UK are doing.
Such a shame local management lets down a valued Badge with a Corporate attitude which alienated customers, and in the long term lost customers who take their loyalty to other Manuf’s.
 

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Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
The hotspot doesn't seem to be available in Aus. Tbh I'm not sure when/why I'd ever use it but it doesn't work. Weirdly, if you turn off the internal car wifi you lose internet from the Mercedes Me features (that don't use the car wifi).

The SOS not available I've seen on mine and is normally related to poor phone reception (for the SIM in the car).
 

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Discussion Starter · #5 ·
Just picked up my GLC 300 yesterday, I tried asking "is it going to rain today?" and got the "No internet connection" error message. When I asked the dealer he said to use my phone as a hotspot and add the MBUX to it. But I dont seem to see that option anywhere, I also get an "SOS not ready/available" error in red font in the info section across the top of the screen...Im assuming this limitations dont have a work around?
Hi All,

Wanted to get some feedback from other "Australian GLC" owners.
Purchased a GLC300 about 3months back (Mercedes Mossman), so far i'm a very happy customer.

One of the firs things I picked up was the lack of functionality from the Voice Commands (Hey Mercedes) and was surprised to find that a number of features were disabled compared to other regions (NA/EMEA).
The obvious ones:
  • Internet Access using in car SIM Card (Disabled)
  • Host Spot and Wifi access which relies on Data Enabled SIM Card
  • MBux requiring Internet to respond to commands such as "Hey Mercedes what is the Weather today?"
  • Internet Browser Access
  • Software Updates over the wire
The Mercedes ME app is connected and working, things like "Remote Car Start" etc all work, however there are a number of features that are disabled. Essentially the car has been limited due to restrictions in Australia
which boils down to legislation that restricts features and functionality of cars like Mercedes etc.

Actions Taken
  • Dealership has confirmed these issues (After I purchased the car and raised the issue)
  • Mercedes has also confirmed this after talking to their head office (They are looking to implement these features in 2021)
I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.

Thoughts?
Yip no work around apparently its a legislation thing. No date to when that will happen :-(
 

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Hi All,

Wanted to get some feedback from other "Australian GLC" owners.
Purchased a GLC300 about 3months back (Mercedes Mossman), so far i'm a very happy customer.

One of the firs things I picked up was the lack of functionality from the Voice Commands (Hey Mercedes) and was surprised to find that a number of features were disabled compared to other regions (NA/EMEA).
The obvious ones:
  • Internet Access using in car SIM Card (Disabled)
  • Host Spot and Wifi access which relies on Data Enabled SIM Card
  • MBux requiring Internet to respond to commands such as "Hey Mercedes what is the Weather today?"
  • Internet Browser Access
  • Software Updates over the wire

The Mercedes ME app is connected and working, things like "Remote Car Start" etc all work, however there are a number of features that are disabled. Essentially the car has been limited due to restrictions in Australia
which boils down to legislation that restricts features and functionality of cars like Mercedes etc.

Actions Taken
  • Dealership has confirmed these issues (After I purchased the car and raised the issue)
  • Mercedes has also confirmed this after talking to their head office (They are looking to implement these features in 2021)

I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.

Thoughts?
I bought a 2019 sprinter with upgraded MBUX and can’t get any of the internet features working, no web browser etc. I ended up turning off the voice assistant because it’s worse than useless without internet connection.
I have been trying to get this issue resolved since I purchased the vehicle 14months ago.
Very very disappointed!
 

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I want to ask the forum the following:
1) Has anyone had this confirmed by Mercedes or Dealership in Australia?
2) Were you warned or told of the lack of features / functionality before purchasing the car?
3) Does anyone know details of the legislation that is holding back access to these features and limiting the cars potential?
4) Anyone found a workaround (apart from hacking the OS)

I want to see if i can raise enough awareness and knock on some doors, it has to be affecting everyone owning a new Mercedes, BMW etc there must be thousands of drivers who could mount a small campaign to fast track this. Ambitious but with the world going off a cliff I figured a few well written emails to local gov and some legal support we might be able to move the needle.
Thanks a ton for sharing this! You seemed to have gotten further down the rabbit hole than I. I purchased the new CLA with MBUX and was not told anything about these features not working when purchasing the vehicle (what a surprise). I thought it must have just been my car. Within the first day I had noticed the missing functionality. Numerous calls to head office and the dealership got me nowhere, with the solution being to bring the vehicle in for an update.

It's incredible the lack of knowledge in general at mercedes dealerships and service centers. No one seemed to know anything about what was going on and put it down to a fault with my vehicle. So in the car went for a system update and afterwards I noticed at least some apps in mercedes me menu working (weather, hotels etc). Still the assistant for anything online giving "no internet connection". The mechanics simply said we don't know but to play around with it and see how you go.

I'm now giving the new mercedes me app 2020 a whirl and impressed so far. Maybe we can put some pressure on MB? Petition?

1. Mercedes never confirmed this and put it down to a fault with my vehicle.
2. Never warned or told about the lack of functionality prior to purchase.
3. Not sure of any legislation preventing this, likely just an excuse. Google assistant can be in the car (android auto) but not the mercedes benz assistant? This is not a legislation issue but more like technical issues.
4. No workaround, looks like the assistant cannot work via phone tethering for some weird reason.
 

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Thanks a ton for sharing this! You seemed to have gotten further down the rabbit hole than I. I purchased the new CLA with MBUX and was not told anything about these features not working when purchasing the vehicle (what a surprise). I thought it must have just been my car. Within the first day I had noticed the missing functionality. Numerous calls to head office and the dealership got me nowhere, with the solution being to bring the vehicle in for an update.

It's incredible the lack of knowledge in general at mercedes dealerships and service centers. No one seemed to know anything about what was going on and put it down to a fault with my vehicle. So in the car went for a system update and afterwards I noticed at least some apps in mercedes me menu working (weather, hotels etc). Still the assistant for anything online giving "no internet connection". The mechanics simply said we don't know but to play around with it and see how you go.

I'm now giving the new mercedes me app 2020 a whirl and impressed so far. Maybe we can put some pressure on MB? Petition?

1. Mercedes never confirmed this and put it down to a fault with my vehicle.
2. Never warned or told about the lack of functionality prior to purchase.
3. Not sure of any legislation preventing this, likely just an excuse. Google assistant can be in the car (android auto) but not the mercedes benz assistant? This is not a legislation issue but more like technical issues.
4. No workaround, looks like the assistant cannot work via phone tethering for some weird reason.
Hi,
If there is petition for the above defect, please count me in. I also have problem to use internet for the MBUX, very much disappointment. Moreover, some features in Mercedes Me I am not able to use.
As user spending 60-100K+ for the car, missing function is unacceptable especially these functions can be use in the other countries.
 

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We just picked our GLC 300 up few weeks ago, late 2020 model.

All features work and it has internet access and you can talk to the car.

there is no feature that does not work, except the AUTO function of speed sign adaptation after recognition when in cruise control.
so the car picks up speed signs, but i need to manually accept the new speed, where overseas it can automatically accept new speed.

aside from that, no issues, everything working just fine.

Likely you are missing an addon pack needed for the features you are after. We have nearly every addon pack and everything works fine.

our car also has a sim card for internet
 

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We just picked our GLC 300 up few weeks ago, late 2020 model.

All features work and it has internet access and you can talk to the car.

there is no feature that does not work, except the AUTO function of speed sign adaptation after recognition when in cruise control.
so the car picks up speed signs, but i need to manually accept the new speed, where overseas it can automatically accept new speed.

aside from that, no issues, everything working just fine.

Likely you are missing an addon pack needed for the features you are after. We have nearly every addon pack and everything works fine.

our car also has a sim card for internet
Does that mean, you can use voice command to ask things like weather and news, not only in-car function? My car also has sim card for internet. But it only limits to weather, hotel, restaurant check on the screen, not voice command. But anyway, thanks for the sharing.
 

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Does that mean, you can use voice command to ask things like weather and news, not only in-car function? My car also has sim card for internet. But it only limits to weather, hotel, restaurant check on the screen, not voice command. But anyway, thanks for the sharing.
Never tried asking news, but the hey Mercedes thing activates when talking
 

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We just picked our GLC 300 up few weeks ago, late 2020 model.

All features work and it has internet access and you can talk to the car.

there is no feature that does not work, except the AUTO function of speed sign adaptation after recognition when in cruise control.
so the car picks up speed signs, but i need to manually accept the new speed, where overseas it can automatically accept new speed.

aside from that, no issues, everything working just fine.

Likely you are missing an addon pack needed for the features you are after. We have nearly every addon pack and everything works fine.

our car also has a sim card for internet
Hey mate just wondering which options you think might be required for all this to be working. I have a 300E arriving at the end of this month. The only options I didn’t buy is the Cooling Seats option (no thanks for 6.5K extra 🙄) and the Augmented Reality for MBUX system (I’m sure I will use Apple Car play for GPS etc so I figured no need for this)

Cheers
 

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All features work and it has internet access and you can talk to the car.

there is no feature that does not work, except the AUTO function of speed sign adaptation after recognition when in cruise control.
so the car picks up speed signs, but i need to manually accept the new speed, where overseas it can automatically accept new speed.
Do you mean the cruise actually asks if you want to adjust? Or just that you need to manually increase/decrease speed when you see the new speed detected?

And when you say you have internet access, you have a browser in the car entertainment system that can surf the Web using the in-car SIM? Have you tried asking the car to send an SMS or tell you a joke?
 
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