[GLC2020]

Hello
I am not very car literate so go gently with me!
I bought a new GLC in Dec 2019. I have driven it up and down the country and clocked about 3-4k miles on it.
I noticed in late April that there were stains on the chrome trim.
After waiting for a call back I finally spoke to my dealer and they advised me that the staining is down to someone not using diluted washing liquid at a hand wash station.....news to me as its never been to one which I pointed out.
They said as multiple parts were damaged it was not faulty and therefore would not be under warranty.
Its going in next month for an inspection and the dealer said it should just buff out but I am concerned I am going to end up with a bill for something I don't feel I should be paying for when the car was brand new and I had not used any chemicals on it! I would have thought it should withstand normal road use? Otherwise they are selling a product that isn't fit for purpose?
Appreciate any help/advice so I can have an open conversation with them as I don't want to be unfair to anyone.
Many thanks

 

[SillyDeity]

Are the stains rust coloured? If so then that's a fairly common issue with chrome trim, particularly on the grill. It should come off if you give it a wash using a decent shampoo and then dry with a microfibre cloth

 

[GLC2020]

Thanks SillyDeity. I will give that a go. I forgot to include some photos on my post. Seems a bit disappointing to have this issue only after a few months of use!

 

[fullhauser]

You could try some white vinegar diluted with water. It’s worked for me in removing water deposits from this trim!

 

[holmesrhiii]

You are going to be disappointed. It will not come off. We started seeing the issue on the trim around the windows. The dealer said the same thing, basically, the automatic and maybe the hand wand at the commercial car washes use very strong detergent. It damages the shiny metals. They are not real chrome, like in the past. This and the lack of a spare tire, this was the reason we got rid of our GLC and went to the GLE. I hand wash the GLE with Meguiar's.

 

[D4zban]

Hi there,

I used autosol chrome cleaner with a micro fibre towel - lots of elbow grease and meguiars compound polish with a high speed hand held polishing machine on mine which I recently acquired. The chrome was beginning to look spotty and dull - think I managed to catch it just in time . The polishing machine with a fine black polishing pad made all the difference.

Hello
I am not very car literate so go gently with me!
I bought a new GLC in Dec 2019. I have driven it up and down the country and clocked about 3-4k miles on it.
I noticed in late April that there were stains on the chrome trim.
After waiting for a call back I finally spoke to my dealer and they advised me that the staining is down to someone not using diluted washing liquid at a hand wash station.....news to me as its never been to one which I pointed out.
They said as multiple parts were damaged it was not faulty and therefore would not be under warranty.
Its going in next month for an inspection and the dealer said it should just buff out but I am concerned I am going to end up with a bill for something I don't feel I should be paying for when the car was brand new and I had not used any chemicals on it! I would have thought it should withstand normal road use? Otherwise they are selling a product that isn't fit for purpose?
Appreciate any help/advice so I can have an open conversation with them as I don't want to be unfair to anyone.
Many thanks

HI

 

[Speedyholm]

You are going to be disappointed. It will not come off. We started seeing the issue on the trim around the windows. The dealer said the same thing, basically, the automatic and maybe the hand wand at the commercial car washes use very strong detergent. It damages the shiny metals. They are not real chrome, like in the past. This and the lack of a spare tire, this was the reason we got rid of our GLC and went to the GLE. I hand wash the GLE with Meguiar's. View attachment 3458

 

[GEOMAC]

Hello
I am not very car literate so go gently with me!
I bought a new GLC in Dec 2019. I have driven it up and down the country and clocked about 3-4k miles on it.
I noticed in late April that there were stains on the chrome trim.
After waiting for a call back I finally spoke to my dealer and they advised me that the staining is down to someone not using diluted washing liquid at a hand wash station.....news to me as its never been to one which I pointed out.
They said as multiple parts were damaged it was not faulty and therefore would not be under warranty.
Its going in next month for an inspection and the dealer said it should just buff out but I am concerned I am going to end up with a bill for something I don't feel I should be paying for when the car was brand new and I had not used any chemicals on it! I would have thought it should withstand normal road use? Otherwise they are selling a product that isn't fit for purpose?
Appreciate any help/advice so I can have an open conversation with them as I don't want to be unfair to anyone.
Many thanks

I and many others have this issue with these cars. They are too expensive for customers to be subjected to dealers excuses for defective product. Tire excessive wear is also another issue. Mercedes better live up to its good name.

 

[GEOMAC]

I believe Mercedes should offer a recall or some solution why a car of such expense and reputation should have dealers offering cheap stupid excuses. It is not the car washes fault. I have plenty of other much older and cheaper priced cars use the same car wash and none of the chrome trim even on cars older the 10 years old have this problem. MERCEDES deal with it and stop excuses. This chrome trim is defected I want action

 

[GEOMAC]

Hi there,

I used autosol chrome cleaner with a micro fibre towel - lots of elbow grease and meguiars compound polish with a high speed hand held polishing machine on mine which I recently acquired. The chrome was beginning to look spotty and dull - think I managed to catch it just in time . The polishing machine with a fine black polishing pad made all the difference.


HI

why is a high paying customer forced to deal with this issue? Somebody at Mercedes HQ do something .

 

[GEOMAC]

I and many others have this issue with these cars. They are too expensive for customers to be subjected to dealers excuses for defective product. Tire excessive wear is also another issue. Mercedes better live up to its good name.

Mercedes is trying to sweep this under the rug. This is even on newer loaner cars with less than 1,500 miles at many dealerships. Customers need to draw attention to Mercedes defective issues. The reputation of this great brand needs to be upheld not excuses by the dealers.

 

[GEOMAC]

Thanks SillyDeity. I will give that a go. I forgot to include some photos on my post. Seems a bit disappointing to have this issue only after a few months of use!
View attachment 3453

View attachment 3452

good pics example of what I've been talking about on all of my window trim. That looks even worse on your rear bumper