Hello
I am not very car literate so go gently with me!
I bought a new GLC in Dec 2019. I have driven it up and down the country and clocked about 3-4k miles on it.
I noticed in late April that there were stains on the chrome trim.
After waiting for a call back I finally spoke to my dealer and they advised me that the staining is down to someone not using diluted washing liquid at a hand wash station.....news to me as its never been to one which I pointed out.
They said as multiple parts were damaged it was not faulty and therefore would not be under warranty.
Its going in next month for an inspection and the dealer said it should just buff out but I am concerned I am going to end up with a bill for something I don't feel I should be paying for when the car was brand new and I had not used any chemicals on it! I would have thought it should withstand normal road use? Otherwise they are selling a product that isn't fit for purpose?
Appreciate any help/advice so I can have an open conversation with them as I don't want to be unfair to anyone.
Many thanks
I am not very car literate so go gently with me!
I bought a new GLC in Dec 2019. I have driven it up and down the country and clocked about 3-4k miles on it.
I noticed in late April that there were stains on the chrome trim.
After waiting for a call back I finally spoke to my dealer and they advised me that the staining is down to someone not using diluted washing liquid at a hand wash station.....news to me as its never been to one which I pointed out.
They said as multiple parts were damaged it was not faulty and therefore would not be under warranty.
Its going in next month for an inspection and the dealer said it should just buff out but I am concerned I am going to end up with a bill for something I don't feel I should be paying for when the car was brand new and I had not used any chemicals on it! I would have thought it should withstand normal road use? Otherwise they are selling a product that isn't fit for purpose?
Appreciate any help/advice so I can have an open conversation with them as I don't want to be unfair to anyone.
Many thanks