Does anyone know if a new map update came out this year? I have version 12 installed last year and as the car is being serviced in a couple of weeks would ask then to update if available.
I'm just up the road from you so sent you a pm.I have contacted MBUK customer care and they say that 2019 V13 is the latest map data available for my 250D comand online.
This has been available for best part of a year and V14 should be available soon.
However my local dealer has twice told me (in July and only last week) that my vehicle had the latest version available installed (v12) which is not true.
MBUK are escalating this with the dealership to find out why they have twice failed to update my Sat Nav map version!
Moral of the story - don't believe everything your dealership tells you!
Had my 13V installed in June, with the latest firmware but i cant remember which version as it was part of a major fix on my car (Hermes unit etc) it took the dealer 3 goes for the maps to take and they nearly gave up.I'm just up the road from you so sent you a pm.
Did you use one of the Sytner dealers? i.e. Newcastle, Sunderland etc as I have the same issue with Newcastle saying version 13 isn't available anywhere in the UK. I pressed the point as MB customer services had told me a couple of weeks previously that it is available and I wanted it installed when my car was in just a few weeks ago.
MB have still not given me a satisfactory answer or explanation.
You can check version in settings.Had my 13V installed in June, with the latest firmware but i cant remember which version as it was part of a major fix on my car (Hermes unit etc) it took the dealer 3 goes for the maps to take and they nearly gave up.
Could I ask you to do a favour and physically check that it is version 13 in your car and not v12. Very simple to check in the settings for Nav.
If it is correct then I have a major beef with Mercedes and will be taking them to task as I was categorically told just a few weeks ago that v13 is not available yet in the UK
Much appreciated if you can