There are a few pre-reqs to that function working (based on my MY20 model in Aus anyway). Obviously you need to be in cruise control mode, and lane change is only active above something like 80kph. It's also dependent upon the car clearly seeing the lane markings (the little green lines in the dash) and functioning rear radar sensors. It's also disabled (as is lane keep) if you have a tow bar in-use.
When our car first arrived, one of the radar sensors was not mounted correctly, so it was pointed in the wrong place, and the feature basically never worked (nor lane keep assist) until they fixed the mount.
When our car first arrived, one of the radar sensors was not mounted correctly, so it was pointed in the wrong place, and the feature basically never worked (nor lane keep assist) until they fixed the mount.