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I have a GLC 250d 4matic from 2017 with 70000km. The box locks from 1 speed and does not pass to the next ones. It happened to me the first time two months ago and when the trailer arrived to take the car to the Mercedes the car returned to function normally. Today it happened again and still continues the problem. Has anyone had an equal experience?
 

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I had the same problem with my GLC 250d, by 40000 km gearbox just stuck on the first or second gear. Problem was with sensor that connect with the exhaust.
 
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