[SLGLC]

My new GLC220d had a broken stearing column adgestment and failed to move up or down. All stearing position adjustments was electronically controlled and When trying to do this with the small liver it gives a loud cogwheel grinding notice and the steering is stuck in a high position. The GLC is only 7 weeks old and done only 1100 miles. Took to the dealer who informed a gear link in the electric motor mechanism is broken and kept the car overnight to replace the broken part. Will update once the car is back.

 

[CRNCYX]

Sorry to hear that happened, but not surprised, new vehicles tend to have bugs like this. Has service with them at least been good?

 

[SLGLC]

Yes they repaired it today. Informed that a link shaft from the motor mechanism was broken and first time they have come across this problem.

 

[Pavel]

Sounds like a simple issue. A gear breaking. They fixed it really fast so I'd say this is a good customer service story ultimately.

 

[CRNCYX]

Yes they repaired it today. Informed that a link shaft from the motor mechanism was broken and first time they have come across this problem.

Sounds like one of those isolated issues.

Has this in any way impacted how you think about owning the GLC?

 

[SLGLC]

Yes. I like the car very much but would have think twice if i knew about these reliability issues before.

Also the same car (GLC 220d sports premium) started a rattle noise form the instrument panel few weeks ago and it went to the dealer gain yesterday (17/02/16) and was told today the rattle is due to a problem in the front suspension and need replacing. I suspected this had some link with the front suspension as the rattle became louder when braking.

Unfortunately I need to book in again next week (when the parts available at the dealership) to replace this.

The car was less than 2 months old (1200 miles on the clock) when develop both these faults.

 

[CRNCYX]

That's one of the reasons why i'm still on the sidelines, news cars like this are always prone to issues and sometimes can be extreme or minor enough that its nothing to worry about.
One thing that does help however at times is having a dealer that helps the process instead of being a burden'.