Sorry to hear you are having the brake squeal issue. I would go to another MB dealer if there is one in your area. Hold your cards on other dealer wanting you to do front brakes. Record a video on your phone and show service advisor, then send to she/he so it can be documented and shared with Technician, if needed. Also, ask the new dealer to confirm what Generation pads were used on your car; maybe you have an older generation?? If so, more cause for your case.Your current dealer seems a little suspect IMO with what you have stated. See what the new dealer comes back with as a course of action. If it is a 180 degree change, you have some ammo in speaking with MB USA. Hey, my original dealer told me I needed new front brakes and second dealer confirms they are fine!
I'm guessing you are outside the window for Lemon Law??
Call MB USA and request to speak with Executive Services. Be firm but polite. They are not the best at follow-up so be prepared for some work on your side. Personally, I would come from the position that you know it is an issue (i.e. GLC forums, Youtube (my favorite video
), & that MB has had several Versions/updates of the pads to rectify the noise). They sometimes do a "one time courtesy". My second replacement has helped about 70 percent. All pads squeal in cold. GLC's are just a bad design that has a latent defect which makes they REALLY bad. I'm just dealing with it and hope the next upcoming 2nd generation GLC has no issues. If you get them to say yes to replacing the brakes push for new rotors as well- especially if you have some miles logged on the car; no sense putting new pads on rotors that will wear out before pads, plus the rotors may be part of the squeal issue in conjunction w/ pads). Tell them I want to continue being a MB customer with all my future car purchases (politely put the ball in their court). If you get some run-around, write a letter to MB Dimitris Psillakis, Mercedes-Benz USA president and CEO. Light a fire under the Exec. Services advisor. You will most likely still have the same person so that's who you have to deal with.... If they say yes to new pads and rotors ask what about me paying for the pads and rotors when you have replaced brakes for others?? Say, can you reimburse me by applying to my lease payments?? I'm looking for fairness from a Luxury brand....
Best of luck.
I love the car when it is running properly. With MB selling over 2.5 million GLC's so what I have read, it's a shame they are treating people in such a manner.
At least your car has normal tires and not the absolutely horrible run-flat noise machines that wear out in 20k miles.
www.griotsgarage.com
