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Hi Folks, I am or was the "Proud" owner of a really nice glc43 amg. Bought it in march, had all services done, but had persistance engine performance issues. At oil change #2 the tech found that oil was being forced into and by the fuel injectors, rails and such, they spent 4 days replacing them, but never trouble shooted why? One day later the engine came apart so to speak, oil gushing by the fill hole, engine misfiring. The told me the following, cylinder #6 leak test was 80% leakage which caused overpreasre inside the engine? The scoped the #6 cylinder and found scoring and piston damage. The want to take off that head and repair it. It has 17000 miles on it. I asked what about all the metal shavings in the oil, the turo bearings oil coolers main bearing ect. They replied maybe it might need a new engine, but that is it, no new turbo's ot other parts. Seeing I am paying a note on this 70,000+ car I am a bit upset. Has anyone ever gotten a new car exchange or refund for such great failures? Friends say I will have to sue them, they just don't care will get it running and return it to me, damaged inside and all? If they replace only the engine other parts oil dependent could of been damaged too? Called corperate and I am awaiting there imput. Servive writers were rude when I stated some tec messed up, told me" Sounds like it's a personal problem of yours" here is a 38000 loaner till we fix this. The techs told me they have two other glc43's in the shop awaiting engines too? Takes 3 months to get an AMG engine from Germany they say. I was thinking they should get me a new on or refund my money? In any event any advice would be great. Last Mercedes I will buy for sure.
Robert
 

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Maybe you can look into the Lemon law? I've never had a new car engine straight out die on me, last time it happened was in a 16 year old car.
The lemon law boils down t the car having a defect while still under warranty and the dealership can't fix it after a certain amount of tries.
 

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Thanks, Yes gonna have too. Service writer said he was going to try to repair it? No, to many iron and other stuff through out engine, then told me 3 months to get new engine, no then numbers don't match and here in FL there is a diminished value law where they would have to pay me for the reduced value. Just a nightmare. Cooperate is involved but they arte 2 weeks behind on investigations, so I suppose the longer they have it better for me? Then found via car fax 4 open safety recalls never done, and that the new car I purchased in March had been sold twice, not titled but returned and put back on showroom floor as new with 93 miles on it when I bought it. Gee these Mercedes folks should have a mask and a gun, I feel robbed, cheated and simply pissed my $76,000 glc43 amg is a pile of broken parts and no one cares at Mercedes. Looks like I will have to sue them to recoupe my losses. Don't anyone buy a GLC43 AMG, in the shop were two others with blown motors and a blown tranny!
 

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Back in 2002 I had a shocking experience with a new C Class estate. I took it back on a few occasions. It broke down within the first week and had to be recovered. On a separate occasion the power steering just "switched off" whilst driving. Then ABS light came on and a few other bits. My wife especially wouldn't drive it as she felt it was unsafe.. In the end my wife took it back to the dealer and insisted on seeing the MD of the dealership. He wasn't there, apparently, so she said "It's OK I'll wait" After a while he appeared and she complained to him. He tried to usher her into the office, but she refused and stood in the middle of the dealership explaining the issues. Showing him the information we'd collated and the faults.

After 6 months and 6 thousand miles, I got a call from the dealer, out of the blue, telling me my new car had arrive. Huh? Anyway, a brand new replacement was handed over.

We logged every issue on paper. I personally couldn't have done what she did. So, they do replace cars if you make enough fuss. I reckon if they hadn't helped I wouldn't have just bought a brand new GLC, so it was to their advantage in the long run...

Graham
 
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