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Visa, not sure what tyres you have fitted but would imagine they will offer you continental tyres that are fitted to bmw's, may also be only for the fronts. As far as I am aware I am the only one who got winter tyres and that was because I took them to the motoring ombudsman. It was AMG customer services who I dealt with and they were great until they realised they couldn't provide all weather tyres for the 43, their attitude then changed.
 

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Hi Phil, currently on Michelin Pilot 4S tyres, very sticky, very stiff SUV performance tyres but in the rain the crabbing started just below 17 C, which was a surprise!

To say I would not be keen on only having the fronts changed would be an understatement, if they are willing to provide either Michelin or continental winter tyres I'm willing to supply the rims, its just that they wont be silly expensive AMG ones.

I'll keep this thread updated with progress

Oh and as an experiment I raised the suspension using the button in the centre console to see if the crabbing was better or worse, well .........

 

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Hi all, i have glc coupe 220d which is classed as a premium car yet i feel very unsafe and self concious when parking it, due to the loud crabbing noise that is heard from a far!
its very embarrasing and i have bought many cars over the years. and have never experienced this.
My local dealer is fitting replacement all weather tyres free of charge this week as my 2 front tyres are completly worn not by the normal wear and tare but due to the skidding/slidding that occurs when trying to park in any space.
ive had my glc for a year and have been putting up with this known fault all this time, without l/d contacting me to offer replacement tyres. i booked it in myself due to other issues with it and happened to mention the juddering crabbing noise.
I am so looking forward to parking once these new all weather tyres are fitted just to see if it actually resolves the problem. I it dosent though i too will be contacting the vehical ombasdman and watchdog and all else to help me with returning my glc as i have it on the pcp plan and for the past year have grudged paying £652 per month for a car that looks good but drives very bad and is unsafe.
 

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I have just come off the phone to AMG customer service and they say that crabbing is a known issue with all GLC models including the AMG43 but its been classed as a characteristic on the GLC63 and they told me to go to the ombudsman but it wont make any difference

So @Philamg any tips on what I should say to the ombudsman?

I actually feel like selling the car now
 

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Interesting article posted in Australia on GLC Whirlpool Forum.....

“ Hi to any members who want to see John Cadogan sticking it up MBPA, about their lack of response, and disregard to GLC owners, who have crabbing issues. As usual he doesn't spare vitriol. I'm just a little surprised at how long it took him to get around to giving Mercedes a spray.

Click You Tube Link below;
GOT CRABS!
 

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just down loaded the e-brochure and it states urban edition 20x255x45 only on the tryes yet on other models with 20" wheels it states 20x245x45 allweather.Do we know if the AGILITY CONTROL comfort suspension on the urban edition and sport have the same tyre skippy/crabbing as on the Sports suspension tuned for improved handling and driving dynamics on the amg-line.
cheers
 

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All RHD GLC'S have the tyre skipping issue especially when cold and wet, mine doesn't because it is on winter tyres but last winter on summers was a nightmare.
Nothing to do with the suspension.
 

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So I've got my response from Mercedes customer service re our crabbing issues on the GLC 43, they will do nothing and suggest I go to Ombudsman which I will, guess this will take some time though :frown2:.

Thinking of getting some 19 wheels for winter and fitting either all season or actual winter tyres, anyone got recommendations ? (currently our wheels are 21 so no all season available ?
 

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Visa/Robwills

Initially AMG customer services offered me a set of winter tyres, I refused these at it would have meant that the tyres would have to be changed 6 times during my ownership and I feared the wheels would be damaged. They refused to budge on this and I went to the ombudsman.

This is the letter I received from the ombudsman albeit after 5 months, if you need any further info let me know.
I will have a set of 20 inch AMG wheels with winter tyres for sale in March 2020 as I can't see me getting another GLC unless they solve the issue, shame in that it is a great car apart from this.

Our process of Early resolution



In regards to your complaint, we refer your contentions over to the business with the evidence you intend to rely on.



The business will then be given an opportunity to respond to that case file upon which we will offer our opinion as to whether we consider this to be a reasonable outcome or if the matter requires formal adjudication.



The business' response



Initially I would like to highlight some information to better explain the customer’s concerns.



As indicated in the internal letter sent to Retailers, the tyre skipping concern has been investigated by our technical specialists as well as independent experts such as DEKRA who concur that the cars remain completely safe to drive. The concern is more pronounced in cold weather and when larger wheels and low profile tyres are fitted. This is due to the flexibility of the tyre sidewall.



Mercedes-Benz Cars UK have looked to assist customers wherever possible to alleviate this comfort issue as a gesture of goodwill. In order to do this, tyres must be sourced that not only have the required flexibility in cold weather but also meet with Daimler AG approval.



Depending on the wheel and tyre size combination this is not always possible. Tyre characteristics and availability are something that are outside of our control. The All Season tyres mentioned in the internal letter sent in February were subsequently deemed to be unsuitable for the Mercedes-AMG GLC 43 and so alternative options must be considered.



The customer has been offered 19” winter tyres or a 50% contribution towards 21” wheels with summer tyres. I understand the customer has declined both of these options.



We are now able to offer the customer a further option of having 20” wheels with winter tyres installed. This will mean the tyres do not need to be removed from the wheels when changing from summer to winter tyres and so alleviating the customer concern of possible wheel damage.



Whilst I would be happy to make arrangements with Mercedes-Benz of Poole for these wheels and tyres to be installed at no cost to the customer, we would not look to cover additional charges incurred during future swapping of these wheels or the storage of the removed wheels.



Outcome of Early resolution



In review of the submissions of both parties, I would note it is asked of me to consider whether there is reason to escalate the matter to adjudication, or if the outcome offered is to my mind reasonable.



I must note that the manufacturer is only liable under our code of practice for certain provisions that concern their advertising information, their customer care, the warranty provisions etc.



As such I need to consider whether this is a rejection issue, for which the consumer should be contacting his retailer, or as the business asserts a comfort issue which can be alleviated by provision of changing the wheels.



I can see that if these wheels are fitted to the vehicle, this may alleviate the issue which would therefore not be a defect of the vehicle as prescribed by the law, and so would be suitably remedied by the offer made.



As such I would support this as a way to remedy the issue at current, and suitably meet their liability under the new car code.



Next steps

Having considered your complaint, I don't think I have enough evidence to uphold it in full. However, the accredited business has offered to change the wheels to a suitable remedy as a gesture of goodwill.



After considering all of the evidence, I think this is a fair way to resolve your complaint and would therefore encourage you to accept this.



If you disagree with the gesture offered, please let me know your reasons why - within 10 working days - and I will see if it changes my mind.



Kind regards,



Charles Woodgate AffIMI

Adjudicator
The Motor Ombudsman Limited



Tel: 0203 5100487

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Web: TheMotorOmbudsman.org

Find us on social media at:

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Registered Office: 71 Great Peter Street, London. SW1P 2BN

Registered no 06517394 England. VAT no GB 931 9743 04

P Before you print think about the ENVIRONMENT
 

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Some interesting comments re test of GLC 63

“ Ride comfort is decent for a performance SUV, but even in Comfort mode you will feel every bump, crack and expansion joint in the road. That's likely due in part to this tester's optional 21-inch wheels, which look fantastic but wear tires with relatively skinny sidewalls.

In tight, low-speed turns (think getting out of a narrow parking space) you'll also feel some hopping as that rear differential binds a bit; it's a habit familiar in quite a lot of high-performance vehicles.”

So we now see a reviewer suggesting it is a ‘characteristic’ - how quaint and convenient.......

https://www.cnet.com/roadshow/reviews/2018-mercedes-amg-glc63-review/?ftag=CAD1acfa04&bhid=27253294958155820738403791806709

Link to full article.
 

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Visa/Robwills

Initially AMG customer services offered me a set of winter tyres, I refused these at it would have meant that the tyres would have to be changed 6 times during my ownership and I feared the wheels would be damaged. They refused to budge on this and I went to the ombudsman.

This is the letter I received from the ombudsman albeit after 5 months, if you need any further info let me know.
I will have a set of 20 inch AMG wheels with winter tyres for sale in March 2020 as I can't see me getting another GLC unless they solve the issue, shame in that it is a great car apart from this.

Our process of Early resolution



In regards to your complaint, we refer your contentions over to the business with the evidence you intend to rely on.



The business will then be given an opportunity to respond to that case file upon which we will offer our opinion as to whether we consider this to be a reasonable outcome or if the matter requires formal adjudication.



The business' response



Initially I would like to highlight some information to better explain the customer’s concerns.



As indicated in the internal letter sent to Retailers, the tyre skipping concern has been investigated by our technical specialists as well as independent experts such as DEKRA who concur that the cars remain completely safe to drive. The concern is more pronounced in cold weather and when larger wheels and low profile tyres are fitted. This is due to the flexibility of the tyre sidewall.



Mercedes-Benz Cars UK have looked to assist customers wherever possible to alleviate this comfort issue as a gesture of goodwill. In order to do this, tyres must be sourced that not only have the required flexibility in cold weather but also meet with Daimler AG approval.



Depending on the wheel and tyre size combination this is not always possible. Tyre characteristics and availability are something that are outside of our control. The All Season tyres mentioned in the internal letter sent in February were subsequently deemed to be unsuitable for the Mercedes-AMG GLC 43 and so alternative options must be considered.



The customer has been offered 19” winter tyres or a 50% contribution towards 21” wheels with summer tyres. I understand the customer has declined both of these options.



We are now able to offer the customer a further option of having 20” wheels with winter tyres installed. This will mean the tyres do not need to be removed from the wheels when changing from summer to winter tyres and so alleviating the customer concern of possible wheel damage.



Whilst I would be happy to make arrangements with Mercedes-Benz of Poole for these wheels and tyres to be installed at no cost to the customer, we would not look to cover additional charges incurred during future swapping of these wheels or the storage of the removed wheels.



Outcome of Early resolution



In review of the submissions of both parties, I would note it is asked of me to consider whether there is reason to escalate the matter to adjudication, or if the outcome offered is to my mind reasonable.



I must note that the manufacturer is only liable under our code of practice for certain provisions that concern their advertising information, their customer care, the warranty provisions etc.



As such I need to consider whether this is a rejection issue, for which the consumer should be contacting his retailer, or as the business asserts a comfort issue which can be alleviated by provision of changing the wheels.



I can see that if these wheels are fitted to the vehicle, this may alleviate the issue which would therefore not be a defect of the vehicle as prescribed by the law, and so would be suitably remedied by the offer made.



As such I would support this as a way to remedy the issue at current, and suitably meet their liability under the new car code.



Next steps

Having considered your complaint, I don't think I have enough evidence to uphold it in full. However, the accredited business has offered to change the wheels to a suitable remedy as a gesture of goodwill.



After considering all of the evidence, I think this is a fair way to resolve your complaint and would therefore encourage you to accept this.



If you disagree with the gesture offered, please let me know your reasons why - within 10 working days - and I will see if it changes my mind.



Kind regards,



Charles Woodgate AffIMI

Adjudicator
The Motor Ombudsman Limited



Tel: 0203 5100487

IIP_SILVER_LOGO_CMYK copy

TMO_logo_b_RGB V SMALL

Web: TheMotorOmbudsman.org

Find us on social media at:

rsz_facebook Twitter_Logo_Blue youtube linkedInlogo

Registered Office: 71 Great Peter Street, London. SW1P 2BN

Registered no 06517394 England. VAT no GB 931 9743 04

P Before you print think about the ENVIRONMENT


Thanks for that, customer services also mentioned we should have been given a choice at time of buying too. Which we didn't. Like you I'm taking it further and wont buy another.
 

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I bought the car in March 2017 and in February 2017 Mercedes issued a mail acknowledging the issue, they said that all models would have the offer of all weather tyres except ones with 21 inch wheels. Subsequently they found that they couldn't source all weathers in 19 or 20 inch for the 43, that's when the "fun" began.
If I can be of any help let me know.

Not sure what choice the dealer could have given you before buying!.

Really is a shame as it's a great car without the clonking, mine is now on the Winters and is brilliant. Although I have these wheels and tyres now I am not sure I want to go through the hassle of keep changing wheels.

I am looking around for alternative cars and have about 12 months to decide before ordering.
 

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I bought the car in March 2017 and in February 2017 Mercedes issued a mail acknowledging the issue, they said that all models would have the offer of all weather tyres except ones with 21 inch wheels. Subsequently they found that they couldn't source all weathers in 19 or 20 inch for the 43, that's when the "fun" began.
If I can be of any help let me know.

Not sure what choice the dealer could have given you before buying!.

Really is a shame as it's a great car without the clonking, mine is now on the Winters and is brilliant. Although I have these wheels and tyres now I am not sure I want to go through the hassle of keep changing wheels.

I am looking around for alternative cars and have about 12 months to decide before ordering.
I don’t mind changing wheels for winter, done that on my last few BMW’s and even SKoda Fabia. Ive got a price for 19 wheels and was hoping MB would contribute to tyres, seems not according to AMG customer service. Drafting our letter to Ombudsaman.

Cheers

Rob
 

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If you quote my case to the ombudsman it may help, I was offered winter tyres by AMG customer services BEFORE going to the ombudsman. Really disappointed with MB'S response to this, they know it is a problem and will lead to them losing customers. I have had a few 4 x 4's and have never had the issue before, no matter how cold it got.
 

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If you quote my case to the ombudsman it may help, I was offered winter tyres by AMG customer services BEFORE going to the ombudsman. Really disappointed with MB'S response to this, they know it is a problem and will lead to them losing customers. I have had a few 4 x 4's and have never had the issue before, no matter how cold it got.
I purchased a GLC43 with 21 inch wheels in September 2018. When placing the order, I raised the issue of judder and was told that it had been resolved. Since the onset of the recent cold weather, the problem has surfaced and I am waiting for the dealer to suggest a resolution. Are all weather tyres available on the 21 inch alloys?
 

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I purchased a GLC43 with 21 inch wheels in September 2018. When placing the order, I raised the issue of judder and was told that it had been resolved. Since the onset of the recent cold weather, the problem has surfaced and I am waiting for the dealer to suggest a resolution. Are all weather tyres available on the 21 inch alloys?
Hi SDC

As far as I am aware having researched this extensively back in early August, there are no 21" all weather tyres available. The only tyre that apparently comes close to helping with the issue is the Continental Sport Contact 5* which is a BMW/Rolls Royce OE tyre. This absolutely does not prevent the issue from presenting itself and my car (fitted with these tyres) has been crabbing for a few weeks now since the temperatures dropped.

I lived with it through last winter and changed my driving style slightly to try and work around the problem. I realise it's ridiculous that we should have to do that but I paid my money and took my chances!

I'm actually more bothered by the fact that I only got 8,000 miles out of the front tyres.....
 

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Welcome to the forum SDC, can you fill your location in your profile, it helps for members when giving advice as a lot of answers are market specific.

There are also NO all weather tyres approved by Mercedes for the 43 with 19 or 20 inch wheels. Some dealers have fitted them but according to AMG customer services should not have. The only option is winter tyres which I have fitted to mine and it does cure/mask the issue. My summer wheels are 19 inch and the winter ones 20 inch.

SDC it's typical of a dealer to tell you it's been resolved in order to sell the car, they should hang their heads in shame. Best of luck with finding a solution, let us know how you get on.
 

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Just an update on the juddering/crabbing issue. Its been around 15 months with the new tyres. My left front is now almost completely bold. Right front still has tread but wearing on the edges. Rears have no problems. Ive now got to source new fronts asap. Its so fked that mercedes benz have gotten away with this issue.
 
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