Hi Tony,the phonecall with my MB dealer told me today as my vehicle was out of manufacturer warranty,MB would not cover it,i told him this fault is on the vehicle from new and i dont see why i should be paying,even though i bought it second hand off them with full service history and they gave me a years warranty and iv just taken out an extended warranty of MBUK,they just seem to want money!is a phone call to MBUK customer service any good???No - After all the disputes our MB Dealer first fitted All Season Tyres Free of charge. Then MB HQ developed the Knuckle replacements and these were also fitted Free of charge.
Hope this helps
After having my case, for exactly the same issue, decided in favour of Mercedes UK I just don't understand how the Ombudsman works. Surely we should all be treated the same? The Ombudsman ruled in favour of Mercedes because Mercedes admitted this was a 'characteristic' (I hate that word now) of the car. When I sent them the PDF of the decision that was ruled in the customers favour, for exactly the same issue, they said that there were different rules for cars purchased via 'hire purchase' as to those that were via 'lease'. I've no idea if this is correct as I know nothing about this sort of thing...so I've just had to accept it. As this characteristic must have been there at the point of sale the Ombudsman said to open a new case with them against the dealership that sold me the car. Their point being it would not have been of acceptable quality or 'fit for purpose' at the point of sale thus violating the 'sales code'.My brother in law got his money back last week into his account - £19000. He had a GLC 43 which as part of the ombudsman agreement has been returned.
Please read the decision as follows direct from the ombudsman
How is tyre wear on your front tyres now Tony,the edges on mine are wearing off,these 20” runflats ait cheap too,hope this knuckle change sorts it out,can start driving it again!!Disgraceful - shocking to hear the Ombudsman has double standards.
Owners of Left-hand drive GLC’s and other MB’s probably won’t understand what all this fuss is about. But it really does Drive you CRAZY - such an awful juddering & clonking & wheel skipping
Great car overall, but the Crabbing Fault is just SAD
Hi Tony.Ours is a 250D AMG Line on 20” wheels. After 12k miles the original front tyres were completely worn on the outer 2 inches. Complained but dealer said it was normal for a heavy car - bs.
MB UK then fitted All Season tyres FOC. Claiming this would stop the crabbing, it didn’t, but was slight improvement while on new rubber - flex in new tyre absorbed and masked the Crabbing.
After 3 years MB HQ came up with the New Knuckle Fix, FOC Another improvement and makes the car acceptable, but not 100% fixed
To answer your question - the replacement All Season RF tyres have now done 20k miles and still looking good with even wear. So the New Knuckle Wheel Alignment has made a big improvement to Crabbing and tyre wear.
Definitely have the fix done if you are planning to keep the car for a few years. It will pay for itself just in tyre costs.
Make sure the dealer does a Full Wheel Alignment check after fitting the new knuckles - essential!
Hope this helps
Dealer Service Manager said are changing front tyres to All Weather as a gesture of goodwill😃Thank you Tony for your details. I would agree the tyres are dangerous. I have a complaint logged with Mercedes-Benz UK and will chase dealer tomorrow. Will let you know the progress. Thanks again.
Hi Tony.Thanks Tony.
Will send email to Merc HQ and see what they say re the knuckle upgrade and full lock excuse for the tyre issues.
Update to follow soon.