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Thanks Tony. I would also be sceptical about this and either way does not place me in a good position (yet). If MB (in the unlikely event) agree with these next steps, they may say that this is my choice and my choice of tyres - even if they (again, in the unlikely event) agree to paying the ~£1k for a set. If that does not resolve the issue, I may be even more stuck, as the car would no longer be in the supplied condition. Perhaps my best bet is to stick to the current plan, which is to make it clear to them that they need to address this long standing issue on my car (🤞) and also address the other concern as to why (despite knowing of this and being instructed by MBUK to inform all customers before they sign a deal of this issue - either to provide option or to walk away) they failed to inform me throughout the entire process. My car has only does 350miles...
PS - perhaps the tyre change is to be considered way down the road, if MB ultimately do nothing and remain uninterested. Especially as I really like the GLC 43 in every other respect...
 
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