[AMG_Jez]

Thanks Tony. I would also be sceptical about this and either way does not place me in a good position (yet). If MB (in the unlikely event) agree with these next steps, they may say that this is my choice and my choice of tyres - even if they (again, in the unlikely event) agree to paying the ~£1k for a set. If that does not resolve the issue, I may be even more stuck, as the car would no longer be in the supplied condition. Perhaps my best bet is to stick to the current plan, which is to make it clear to them that they need to address this long standing issue on my car (🤞) and also address the other concern as to why (despite knowing of this and being instructed by MBUK to inform all customers before they sign a deal of this issue - either to provide option or to walk away) they failed to inform me throughout the entire process. My car has only does 350miles...
PS - perhaps the tyre change is to be considered way down the road, if MB ultimately do nothing and remain uninterested. Especially as I really like the GLC 43 in every other respect...

 

[StuartLittle]

Thank god I came across this thread! I bought my first GLC last week and having left the dealership after about ten miles I started having the same issue. It was too late to return to the dealership and I was too busy on the following days. When I had some spare time I registered on this forum I started looking for answers here. I also came across a viral video of a russian blogger who had trouble with the mercedes dealership and the frustration made him burn down the car and record it - it was a brand new gle I believe. I spooked me more as I didn't want my car to end up in one of scrapi.com yards.

 

[Tony Mac]

Google > GLC Crabbing and Juddering

Lots of YouTube videos and discussion on other Forums

 

[Andy Horsman]

Thank god I came across this thread! I bought my first GLC last week and having left the dealership after about ten miles I started having the same issue. It was too late to return to the dealership and I was too busy on the following days. When I had some spare time I registered on this forum I started looking for answers here. I also came across a viral video of a russian blogger who had trouble with the mercedes dealership and the frustration made him burn down the car and record it - it was a brand new gle I believe. I spooked me more as I didn't want my car to end up in one of scrapi.com yards.

What age of vehicle are we talking about?

 

[AMG_Jez]

Hi Andy,
From my research, I believe this to go back to at least early 2017, perhaps even 2016 and (again from my research) believed to be affecting RHD AMG vehicles. The bigger your wheels, along with summer tyres, run flats and <10C seems to significant factors in this. I can therefore add, that if you are able to avoid some of these factors in this equation, then you are less likely to see the issue. Ultimately, MB need to fully address the issue, rather than subjecting owners to manage this issue on their behalf, which for some is at least a costly affair with the speedier and odd tyre wear.

 

[StuartLittle]

What age of vehicle are we talking about?

1 month by now.

 

[Andy Horsman]

1 month by now.

Was the issue addressed on the 2020 facelift model do you know?

 

[AMG_Jez]

Was the issue addressed on the 2020 facelift model do you know?

Sadly not...issue definitely remains on the 2020 facelift (which I believe was released in 2019). I still believe this is a fab car...but in order to mitigate the issue, the smaller the wheel the better and avoid run flats...

 

[Dmaster]

Hi Everyone, I have exactly the same problem as described above.

I took delivery of a GLC 43 AMG in November and the car has been back to the dealer twice, and I have complained to Mercedes.

Mercedes have now come back and said that the only solution is winter wheels, as this isn't a performance or safety issue.

Problem is that I have the optional 21" wheels on the car and there are no winter tyre options available. So it's a complete set of wheels that are needed at a cost of £3000.

That isn't right in my opinion, how can mercedes be allowed to do this to customers?

I would also appreciate any updates from any other owners on their problems with this issue with full lock.

I have the exact same problem I was just looking for winter tires today and there are no tires with the same specs as my GLC 43 AMG 21" but I'm not sure if that would not solve the problem anyway because what if it continues to happen in the later months I've only had the car for a few weeks but that does really bother me but also concerns me.. I'm thinking of going to the dealership and sitting down with them to try and find an alternative solution to this even if it means them having to change the car for a different model...Please let me know if there is anything else I can do.

 

[tGs Wraith]

Sadly not...issue definitely remains on the 2020 facelift (which I believe was released in 2019). I still believe this is a fab car...but in order to mitigate the issue, the smaller the wheel the better and avoid run flats...

It is fixed in the MY20 models for MB but not AMG models. Fixed to the same degree as the older models with the new knuckles anyway, which means 95% fixed and certainly not concerning in my experience with 20" wheels and run flats.

 

[Jeffrey Clayton]

Hi David and welcome to the forum. I'm pretty sure this issue only affects RHD conversions. I suspect it has something to do with locating the steering box on the other side of the front differential. Due to space constraints in this area it is quite possible the Ackerman geometry used to set the correct steering angles is not quite the same as on LHD models and this is what is contributing to the crabbing issue. There is a thread running on MB World also discussing the crabbing problem. As it is more of a USA/Canada biased forum, I would suggest you also check there for reports pertaining to LHD cars:

The MB World tyre scrubbing thread

Negative ... it is NOT just a RHD problem. The exact same thing happens on my left hand drive GLC 43 and I live in Sacramento, CA. I have walked along the car with my wife turning the wheel at slow speeds. It is not a tyire (tire?) issue, it's in the turning suspension (Ackerman geometry?). It's a heavy mechanical clunk and not the tyre scuddering.
I havent done anything about it yet, but I intend to. The car drives fine and is not a safety issue, Mercedes is correct on that one. But it is definitely an engineering problem.

 

[Diego]

Hi,

if I was to buy a second hand GLC with the knuckles fixed, does this mean I’m all good. The one I’m looking at is on 20 inch wheels. Or is the advice to avoid because it’s about £25k and so not a small amount of cash and too much hassle downstream?

 

[Tony Mac]

If it’s had the New Knuckles fitted you should be ok 👍

Ours had the knuckles replaced under warranty 2 years ago and it’s fine + this fixes the rapid tyre wear.

Good car

Tony

 

[Nav]

I have the exact same problem I was just looking for winter tires today and there are no tires with the same specs as my GLC 43 AMG 21" but I'm not sure if that would not solve the problem anyway because what if it continues to happen in the later months I've only had the car for a few weeks but that does really bother me but also concerns me.. I'm thinking of going to the dealership and sitting down with them to try and find an alternative solution to this even if it means them having to change the car for a different model...Please let me know if there is anything else I can do.

Hi All ,I have 2019 GLC43 bought it brand new with 7 miles on the clock 21" Alloys, same issue as everyone else here took it back to Merc they replaced all tyres to all weather tyres, was ok for couple of days and then the issue started again, thought I could live it but it just got worse over time, contacted sales guy and he said not much more they can do, I have had to replace front 2 tyres again at my own cost only done an additional roughly 4000 miles since las tyre change, and they were totally worn out, I have never gone through tyres that quick, not been anywhere because of covid use the car to drop kids of to school and shopping. feel totally let down, I've bought my last 3 cars from LSH Auto, thought they would look after me as a loyal customer, I guess not.

If they had told me that there is this issue with the car I would not have bought the car, because it would be difficult to sell the car on with this issue, who would pay that much money for a car with issues which cannot be fixed?

 

[Tony Mac]

Painful experience, you would never imagine could exist on an Mercedes - especially after they have known about this for 5 years 😢

MB finally accepted the fault and fixed it on non-AMG models, but unfortunately not on the more expensive C43 & C63 models

All dealers were supposed to inform prospective customers about this fault - comfort characteristic they call it. A letter from MB UK was sent to all dealers - it’s available somewhere on this forum - need to Search

The letter effectively admits there is a fault, which did then get fixed, but not for AMG models 😳

Keep shouting at the Dealers - Write to the Auto magazines - post on as many Foruns as possible.

MB shouldn’t be allowed to get away with selling a Faulty Car - Disgraceful

 

[Nav]

I complained to Mercedes and the below is what I got back.... I invite them to come and take a ride in my car and see if they find it comforting..., I have put a complaint in to my finance company so swill se if they can help me with this...

-----------------

Thank you for your follow up email.

It is worth noting that MBCUK's Technical Specialists developed the steering knuckle because the 'tyre skipping' on the non-AMG GLC models was found to be beyond a 'comfort issue' even after the equipment of optimised tyres.
The findings on the AMG models (43 and 63) did not reflect the above. Mercedes-AMG have always maintained that the 'tyre skipping' is a characteristic and have no plans to develop a version of the steering knuckle or any other 'fix'.
I am truly sorry our response has not met your expectations and caused further disappointment. Please feel free to forward my responses to The Motoring Ombudsman as a reflection of our stance here at Mercedes-AMG.
Yours sincerely

Isabella Spires

Mercedes-AMG Operational Specialist

Mercedes-AMG can be contacted by telephone on Monday - Friday between 08:00 & 18:00.

00800 264 77777 (international freephone)
+442076606938 (charged at national rate)

 

[nagapow]

Just wanted to add myself to the list of people affected by this. I have a GLC 43 AMG, 2019 post face lift model with 21 inch alloy wheel. I purchased the car in 2020 around May time, and it only has 2400 miles on the clock - COVID lock down = not a lot of driving. I purchased the GLC because i wanted a bigger car to to carry my first born but now quite regret it due to this issue. I love the car to bits but the skipping, juddering sensation is really NOT comfortable and destroys the driving experience. I rather go back to my tiny BMW1 than have this issue. Certainly did not expect to find myself in this situation after the amount of money I paid for this car....

In anycase, I am reaching out to the retailer (Mercedes Benz of York) and also MB UK and see what they are going to come back with. I know the knuckle fix isn't possible with 43 variant, a return is probably out of the question. Therefore, i am hoping:

• A set of 20 inch rim + all weather tyres OR
• magical fix they've come up in the last 12 months

Wish me luck...

Thanks for everyone who has contributed to this thread and built up all the information on this issue.

 

[Nav]

Di

Just wanted to add myself to the list of people affected by this. I have a GLC 43 AMG, 2019 post face lift model with 21 inch alloy wheel. I purchased the car in 2020 around May time, and it only has 2400 miles on the clock - COVID lock down = not a lot of driving. I purchased the GLC because i wanted a bigger car to to carry my first born but now quite regret it due to this issue. I love the car to bits but the skipping, juddering sensation is really NOT comfortable and destroys the driving experience. I rather go back to my tiny BMW1 than have this issue. Certainly did not expect to find myself in this situation after the amount of money I paid for this car....

In anycase, I am reaching out to the retailer (Mercedes Benz of York) and also MB UK and see what they are going to come back with. I know the knuckle fix isn't possible with 43 variant, a return is probably out of the question. Therefore, i am hoping:

• A set of 20 inch rim + all weather tyres OR
• magical fix they've come up in the last 12 months

Wish me luck...

Thanks for everyone who has contributed to this thread and built up all the information on this issue.

Hi nagapow did you sign a disclaimer?

 

[nagapow]

Di


Hi nagapow did you sign a disclaimer?

No as far as I recall - what disclaimer?

 

[Nav]

No as far as I recall - what disclaimer?

Well apparently mb advised all retailers to make sure buyers are aware of the tyre skipping issue