Sorry U.K. Mercedes Me works great in the U.S. I have the app on my android phone & iPad plus I also can access the web site on my PC. All work... I use it to start the car, send navigation instruction, lock the car, etc. 0Contacted support meanwhile as dealer shown to be unresponsive and not very much caring after the sale happened. I only have a AR for 2 weeks
Your guess is as good as mine. I'm working away so wasn't there, and you can imagine the "stressed" version of the conversation yesterday. She seemed to suggest that she had locked the car when she went away. When she came back, before she opened any door, she opened the boot with her foot (the foot wave!) while her key was in the bag. She then put her bag in the boot, shut the boot and then realised the key was still in there, but the doors wouldn't open. Seems the foot wave also wouldn't work, but the button (??) on the boot opened it, but it set the alarm off..... you shouldn't be able to lock the car with the keys inside, definitely can't on mine. The only way you can do it is to disable the key by pressing the close button twice quickly to prevent key being cloned but wouldn't imagine she did this.