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Discussion Starter · #1 ·
Hi everyone,

I am a new joiner from West London, owning a 2017 GLC 350d Prem+.

Has anyone tried to get the steering knuckles replaced/fixed outside of the warranty? any chance to get the dealer/MBUK to contribute?

Cheers
Nima
 

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Hi everyone,

I am a new joiner from West London, owning a 2017 GLC 350d Prem+.

Has anyone tried to get the steering knuckles replaced/fixed outside of the warranty? any chance to get the dealer/MBUK to contribute?

Cheers
Nima
Hi There,

have your had any luck fixing the issue?
thanks!

Matt.
 

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Discussion Starter · #3 ·
Hi There,

have your had any luck fixing the issue?
thanks!

Matt.
Hi Matt,

No really due to the lockdown has been very difficult to secure a booking and a get courtesy car, though I talked to one of the managers in the dealership and they are happy to try and push Mercedes to pay but no guarantee that this will succeed, though there might be a chance to at least get it partially covered.

It has become even more annoying recently due to cold weather! I am on 20K miles needing the 2nd pair of front tyres!
 

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Hi Matt,

No really due to the lockdown has been very difficult to secure a booking and a get courtesy car, though I talked to one of the managers in the dealership and they are happy to try and push Mercedes to pay but no guarantee that this will succeed, though there might be a chance to at least get it partially covered.

It has become even more annoying recently due to cold weather! I am on 20K miles needing the 2nd pair of front tyres!
Its good to hear that they are happy to push Mercedes towards paying for the fix or at least a payment towards fixing the issue. I phoned my main dealer and they quoted me nearly £1400 to carry out the work! I didn’t know weather I could push for Mercedes to contribute towards the cost as I haven’t owned the car from new and it is out of warranty being a 2016. I’d really appreciate it if you could let me know how you get on, if you get them to commit then hopefully it will give me some leverage also! I did look for some after market steering knuckles to carry out the work myself but I can’t seem to find them anywhere other than a Mercedes main dealer who want over £900! The car is really heavy in tires and is begging to drive me nuts.

many thanks,
Matthew.
 

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Unless you’ve driven a GLC to experience the Crabbing fault, it’s hard to describe just how awful it is during the winter months.

The truly amazing thing is, the previous owner will probably have just accepted MB’s explanation that it’s just a Comfort characteristic - complete BS

Many owners just lived with the Fault because it’s a Mercedes 🤔

In their defence MB did finally accept this is a fault and fixed it with new Knuckle Struts - shame they didn’t recall all GLC’s 😞

Keep pushing the Dealer - my understanding is they can authorise up to 60% discounts
 

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Unless you’ve driven a GLC to experience the Crabbing fault, it’s hard to describe just how awful it is during the winter months.

The truly amazing thing is, the previous owner will probably have just accepted MB’s explanation that it’s just a Comfort characteristic - complete BS

Many owners just lived with the Fault because it’s a Mercedes 🤔

In their defence MB did finally accept this is a fault and fixed it with new Knuckle Struts - shame they didn’t recall all GLC’s 😞

Keep pushing the Dealer - my understanding is they can authorise up to 60% discounts
Hi Tony, thanks for your reply! Am I in a position to push the dealer to pay towards the fix even though I am not the original owner? I am unsure if they’ll just give me off as I bought the car second hand.
Thanks,
Matt.
 

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Difficult position - the dealer will have had loads of stress from unhappy GLC owners and 100% understand your position. They have been stuck in the middle defending the company line, while knowing it’s a m as manufacturing fault.

All you can do is present the fact that it would have been fixed FOC under warranty if the original owner had simply asked.

Ask what they can do to Fix a Faulty Mercedes Benz

Good luck
 

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do make sure they guarantee that this will fix the issue for you. I had knuckles replaced on my 68 plate in November 19- fine for a while but the issue started again in September 20- now it’s the tyres apparently and I need to fork out for all season/ winter tyres to fix it (which I now can’t afford to do)
 

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Hi,
I'm about to buy a 2016 GLC from an Mercedes dealer with a 1 year warranty. If this occurs and the fix has not been previously carried out do you think they'll cover it under the warranty?
Thanks,
Paul

Hi Matt,

No really due to the lockdown has been very difficult to secure a booking and a get courtesy car, though I talked to one of the managers in the dealership and they are happy to try and push Mercedes to pay but no guarantee that this will succeed, though there might be a chance to at least get it partially covered.

It has become even more annoying recently due to cold weather! I am on 20K miles needing the 2nd pair of front tyres!
 

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Ask them if it's been done and if not make it a condition of purchase that its done before you pick it up. 👍
 
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