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Discussion Starter #1
Hi

As a new member I hope I have posted this in correct place!

Have had my 2016 GLC since new 2016 and I believe it has Comand system,

I have been asking to have my sat nav updated by dealership since 2017 to reflect massive 36 mile bypass round Aberdeen will all the associated new junctions.

Does anyone know if Sat Nav should have been updated for FREE during first 3 years?

Dealership are saying EACH update would have had to been paid for by me (believe now version 13?)!

They now want £117 to upgrade!

While I am now out of 3 year cover complaint has been ongoing since 2017....anyone with similar issues with Mercedes dealership especially Aberdeen?
 

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Whilst I’ve no amswer, I hopeful your question shall merit discussion
I have my first service nearing and would like sat nav update to include the bypass to save me driving through fields..
Im thinking, it may be worth travelling for servicing to avoid dealership traits
 

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You would need something in writing probably to confirm you had requested the satnav update within the 3 year manufacturers warranty from a MB dealership and they didn’t do it at that time.
As you are now out of the 3 year warranty you will probably have to pay unless you have a good relationship with the dealer! And yes, we are on V13 2019 for the Comand one but you only pay for the latest one and not all the previous versions.
 

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Discussion Starter #4
Dear ditch999

I have indeed kept all my emails from 2017 onwards so have no problem on that issue
One question....You say it is now Comand Version 13 2019...do you know WHEN this was released?
I think if it was before Sept 2019 will complete my case against MB and the dealership as each is blaming the other!!
 

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Discussion Starter #5
UPDATE; The dealership today completed the work for free after i demonstrated via past emails that I had repeatedly asked for the upgrade!

Unfortunately Mercedes Comand Sat Nav have still NOT added the Aberdeen AWPR the largest road bypass project completed in Europe in the last 10 years which has gradually opened in 2018 and completed January 2019.

Think a new car is required...and it will NOT be a Mercedes!
 

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I'm in the same (Aberdeen) boat. No point in paying for an upgrade if the new local roads don't appear in the latest version.
 

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The GLC maps pre mbux are tom tom.
 

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UPDATE; The dealership today completed the work for free after i demonstrated via past emails that I had repeatedly asked for the upgrade!

Unfortunately Mercedes Comand Sat Nav have still NOT added the Aberdeen AWPR the largest road bypass project completed in Europe in the last 10 years which has gradually opened in 2018 and completed January 2019.

Think a new car is required...and it will NOT be a Mercedes!
Do you know what version they have updated to?
I have my service in a month or so.....
 

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Discussion Starter #12
I'm in the same (Aberdeen) boat. No point in paying for an upgrade if the new local roads don't appear in the latest version.
Thankfully did not have to pay for upgrade to V13 but Mercedes Aberdeen had confirmed bypass was on it... only its not!
 

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£40K+ for a car that cannot even keep up to date with road updates is an absolute joke! Adios Mercedes
The map updates and Mercedes-me arrangements seem to me like MB have lost the plot and are taking a 'nickel and dime' approach to their customers. We have three new Mercs in the family (E, GLC & A) with a total showroom value north of £100K and don't feel at all valued. In practical terms offering these things as part of the Mercedes package would create a barrier to exit from the marque. What they are doing just creates dissatisfaction.
 

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Map updates in UK are free for 3 years.
 

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Djlr Hi, I'm in Aberdeen and probably use the same stealers. If you have an SD card in centre consul 'Pop' it out and read card details.(mine expired 2019) Buy similar from e bay about £20,(an unused one) and insert into SD card slot. Follow instructions, On your PC (or Lap top) Download MBADownloadManager_GarminUpdate. Insert your SD card into your reader and follow instructions. It took a long time to download so use mains power. When you re-insert into car you'll now see AWPR no probs.
 
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