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On March 17, 2016 I took delivery of the GLC300 4matic Launch Edition. This is my first purchase of Benz vehicle. I like everything about the car except the suspension. I have never driven a vehicle that drives the way this one does. It is not what I would expect from Mercedes.
When I drive down the highway at 60 to 70 MPH and I hit a bump in the road the steering wheel vibrates. If I encounter a moderately severe bump (that any other vehicles would absorb with no problem) at highway speeds, the steering wheel vibration is amplified to a full shutter of the front end. I has happened on multiple occasions.
Two different Mercedes Benz shop foreman have driven my vehicle and other GLCs with all the same results. All of the vehicles have the same steering wheel vibrations and suspension problem. This is an issue that needs to be addressed by Mercedes Benz.
In early August 2016 I contacted Mercedes Benz customer relations about the problem. They contacted my dealer Mercedes Benz of White Plains N.Y. and worked with the service manager to confirm the suspension issues. Around the end of August I received a call from MB advising that they were working on a fix for the suspension problems. They expected to have a new Technical Service Bulletin issued by mid October.
When I drive down the highway at 60 to 70 MPH and I hit a bump in the road the steering wheel vibrates. If I encounter a moderately severe bump (that any other vehicles would absorb with no problem) at highway speeds, the steering wheel vibration is amplified to a full shutter of the front end. I has happened on multiple occasions.
Two different Mercedes Benz shop foreman have driven my vehicle and other GLCs with all the same results. All of the vehicles have the same steering wheel vibrations and suspension problem. This is an issue that needs to be addressed by Mercedes Benz.
In early August 2016 I contacted Mercedes Benz customer relations about the problem. They contacted my dealer Mercedes Benz of White Plains N.Y. and worked with the service manager to confirm the suspension issues. Around the end of August I received a call from MB advising that they were working on a fix for the suspension problems. They expected to have a new Technical Service Bulletin issued by mid October.