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I have had my GLC 205 AMG line for just over a year. I have tolerated the juddering, and learned to live with it. It's only when someone else drives the car and they comment on it that you are reminded just how bad it is. My Father recently commented that if you stand and watch the car move when on full lock, the wheels are literally shaking.
I took the opportunity of today's FIRST SERVICE to raise this issue. I was given a couple of different responses, the first being "It's because the wheels are so wide, they all do it, the GLE is the same". A more lengthy conversation with an engineer at the end of the day was more helpful. He was cagey at first saying "yes I am aware that some customers have experienced this, we have raised it with MB and the corporate line is that the car needs winter tyres and then the problem with disappear". I pointed out that the problem doesn't just happen in the winter, and asked if they are suggesting winter tyres for all year round use? His response was that the problem only occurs when the temperature drops below 6C - I assured him that this wasn't the case as it happens all year 'round. He said that he hasn't had another customer say that they experience the problem during the summer. He warmed a little and agreed that after driving my car he too noticed how bad it is, though he assured me that it wasn't a safety issue. It seemed like they have been told to not comment too much on the problem. I asked his advice on how to deal with this and he said they could take the car back in and investigate further, though he wasn't enthusiastic about this saying "Mercedes take forever to deal with this kind of thing". I asked if they have any experience of customers changing to winter tyres but he said not.
Having read everyone's comments on here I can see that this is an issue that MB need to address, it is simply not acceptable. I'm going to write back to the dealer and MB documenting my concerns and asking for further investigate to take place in the Spring once the weather has improved. In the meantime I'm going to keep a log of the air temperature and juddering and save my pennies up for a new Discovery.
I took the opportunity of today's FIRST SERVICE to raise this issue. I was given a couple of different responses, the first being "It's because the wheels are so wide, they all do it, the GLE is the same". A more lengthy conversation with an engineer at the end of the day was more helpful. He was cagey at first saying "yes I am aware that some customers have experienced this, we have raised it with MB and the corporate line is that the car needs winter tyres and then the problem with disappear". I pointed out that the problem doesn't just happen in the winter, and asked if they are suggesting winter tyres for all year round use? His response was that the problem only occurs when the temperature drops below 6C - I assured him that this wasn't the case as it happens all year 'round. He said that he hasn't had another customer say that they experience the problem during the summer. He warmed a little and agreed that after driving my car he too noticed how bad it is, though he assured me that it wasn't a safety issue. It seemed like they have been told to not comment too much on the problem. I asked his advice on how to deal with this and he said they could take the car back in and investigate further, though he wasn't enthusiastic about this saying "Mercedes take forever to deal with this kind of thing". I asked if they have any experience of customers changing to winter tyres but he said not.
Having read everyone's comments on here I can see that this is an issue that MB need to address, it is simply not acceptable. I'm going to write back to the dealer and MB documenting my concerns and asking for further investigate to take place in the Spring once the weather has improved. In the meantime I'm going to keep a log of the air temperature and juddering and save my pennies up for a new Discovery.